FAQs – Frequently Asked Questions
Yes! You’re able to pay off the balance at any time.
All our installers have had training and comprehensive testing to ensure high quality heating and cooling installation. In addition, all Canada HVAC installers have undergone extensive background checks and are fully insured.
What to Check Before Calling for Heating or Cooling Repair
|Thermostat set to Cool, Fan set to Auto||Thermostat set to Heat, Fan set to Auto|
|Air filter is clean||Air filter is clean|
|Check the power: Circuit breaker||Check the power: Circuit breaker and furnace wall switch|
|Ensure there is no ice buildup on the outdoor unit or frozen pipes||Ensure pilot light it lit, fuel supply is on|
|Ensure panel door is closed and secured||Ensure panel door is closed and secure|
If you have checked the above settings or if there is a significant change in your heating or cooling system including: new smells or strange noises, schedule a service call right away.
Please contact Canada HVAC at 1-833-CAN-HVAC (226-4822)
How long does an installation take? What time will they arrive? Do I need to be home for the installation?
Every installation is different and every project presents unique installation challenges, but we aim to have all installations completed in one day. Technicians will arrive at the prearranged agreed upon time and will keep you updated on the progress throughout the day.
We always recommend that homeowners are present during installation, but if that’s not possible, we require someone over the age of 18 to be home during installation.
All of our certified installers are trained professionals that have undergone extensive training and background checks. However, if you are not satisfied with the installation, please contact Canada HVAC immediately.
We offer a 100% Satisfaction Guarantee on all our installations. If you are not completely satisfied, we will remove the HVAC system and refund your money – no questions asked!
HVAC installation requires electrical, gas and refrigerant knowledge as well as familiarity with local bylaws and building codes. Failure to properly install HVAC equipment can create safety concerns and performance issues as well as void manufacturer warranties. For those reasons, Canada HVAC always recommends professional installation.
You are not required to book installation through Canada HVAC and can use a local installer if you prefer. Just remember that manufacturer warranties will be invalidated if the HVAC equipment is not professionally installed.
Since the air conditioner and furnace has 10-year parts warranty, does that mean I don't pay for anything?
Direct Comfort offers a 10-year Parts Limited Warranty coverage on all functional parts and Limited Lifetime Compressor and Limited Lifetime Heat Exchanger Warranties. These warranties only cover the replacement parts only, not the labour required to install them.
To ensure you have complete coverage, enroll in a Canada HVAC extended labour warranty and rest easy knowing you won’t pay for repairs for up to 10 years!
Please note, professional HVAC installation is required to keep manufacturer warranties valid.
Preventative annual maintenance can help you avoid costly repairs in the future and makes your heating and cooling systems more efficient, safe and reliable. In addition, many manufacturer warranties require yearly inspections by certified HVAC professionals to maintain validity.
Learn more about Canada HVAC maintenance packages here.
The average lifespan of an air conditioner is 15-20 years and an average furnace will last between 10-15 years. Annual maintenance and inspections can extend the longevity and efficiency of your unit.
Yes. The manufacturer will honour the 10 year parts warranty if a furnace or air conditioner is purchased online and installed by an authorized installation company.